T&Cs
Ladybug Designs Stationery
Prices include envelopes and printed inserts where applicable. There is an extra charge of £10 to have the inserts or place cards personalised with the names of your guests, or to have the invitation envelopes printed with the addresses of your guests. A discounted price will be given for two or more of these options, Prices for RSVP cards with pre-addressed envelopes are available at an additional cost.
Our pocketfold or envelopment designs include RSVP and one information card. Additional information cards maybe added at extra cost.
The price for Order of Service (Mass booklets etc) include up to 4 sides of A5 printing. Any additional pages may incur extra costs. If quotes for Mass Booklet Covers only are requested then the price quoted is for the cover only.
As all stationery is made by hand, slight variations may occur - this is what makes your stationery unique. Occasionally I may have to substitute a product or component used in our designs and wherever possible I will notify you of any significant changes.
Delivery Times
Delivery times do fluctuate and will be published on the Home Page as and when they change but are always a minimum of 2 weeks from point of order. I always try to accommodate your needs wherever possible, but for your own peace of mind, please allow as much time as possible when placing your order.
Ordering
Please contact me by phone or email lucy@lucyladybug.com to place your order.
I will reply by email with a full and final quote whereupon your payment option will be confirmed and an invoice issued.
All quotes/prices are shown in £ sterling.
Please note all quotes are valid for 28 days only.
You are welcome to order your stationery in stages. For example, you may wish to order 'save the date' cards and invitations first and then request additional items such as orders of service, menus, place cards and table plans nearer to the date of the wedding.
Payment
A deposit will be required at point of order, you will be invoiced the amount, usually £50-100 but this is depending on size of order. This must be paid by:
>Sterling cheque
>Bank transfer
>Paypal - all credit/debit cards are acceptable via this method
YOU DO NOT NEED A PAYPAL ACCOUNT TO USE THIS PAYMENT OPTION - just an email address
>Moneygram
The remaining amount due is to be paid on receipt of goods, as there maybe changes or additional items added since the order was placed.
All payments are to be received in £'s sterling.
PROOFS - IMPORTANT NOTICE PLEASE READ.
Your proofs will be presented to you via email in PDF format and will be correct to the best of our knowledge however I am human and sometimes make mistakes!!
Please note it is your responsibility to carefully check each and every word to ensure spelling is correct and only when you are happy you should sign them off to me with the following sentence in an email please - I cannot commence work on your order until this statement is received:
"I have received the proofs, checked and approve all for print".
If in the event an error is found after print I cannot be held responsible and any extra reprints will be made, if time allows, at full charge.
I will issue proofs a maximum of 3 times - thereafter a charge of £3.00 per proof will be charged to you. Work cannot commence until approval is received as above.
Postage and Packing
UK Delivery £5.99 per delivery
Republic of Ireland £9.99 per delivery
Rest of the World, please contact me for a quote
At times when |Free P&P is offered these details will be noted on our home page.
Express delivery or special delivery options are available at full cost to the client.
It is your responsibility to sign for goods dispatched by courier - please ensure a delivery address is provided where there will be someone available to sign for your order.
All orders are carefully packed to avoid damage in transit. Any damage MUST be notified within 24 hours of receipt.
On receipt, if you feel there are any discrepancies with your order, these MUST be notified within 48 hours of receipt.
We can accept no responsibility for goods lost in transit. Damages must be reported within 5 days.
Refund Policy
In the unlikely event of a complaint the customer must notify us in writing within 7 days of receiving their order. No claims will be entertained after this period. Refunds/replacements will be made for faulty goods alone.
Cancellations - You may cancel your order up to five days after we have confirmed recepit of your deposit. Deposits become non-refundable after this time.
If you wish to cancel your order please note the following:
Cancellation 12 weeks or more prior to production date
= refund LESS 20% administration charge
Cancellation between 12 weeks and 4 weeks prior to production date
= refund LESS 50%
Cancellation 4 weeks or less prior to production date
= NO REFUND.
Delivery & Damages - We can accept no responsibility for goods lost in transit. Damages must be reported within 5 days.
I encourage you to contact me at any time you have a question regarding your stationery - I am always here!
Thank you for taking the time to read this information.
Lucy
Ladybug Designs
Please note I reserve the right to vary/amend the above Terms and Conditions wherever appropriate or deemed necessary.